Privacy Policy

1. Introduction

Nautilus Sands Accommodation respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
By using our website or booking services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal information:
•    Full name
•    Contact details (email address, phone number)
•    Booking details (dates, preferences, number of guests)
•    Payment information (processed securely via third-party platforms)
•    IP address and browser data (for analytics and security)

3. How We Collect Information

We collect personal data through:
•    Online booking forms
•    Email or WhatsApp inquiries
•    Google Workspace tools (e.g., Gmail, Calendar, Forms)
•    Cookies and analytics tools (e.g., Google Analytics)

4. Purpose of Data Collection

We use your information to:
•    Confirm and manage bookings
•    Communicate with guests before, during, and after their stay
•    Improve our services and website experience
•    Comply with legal obligations and safety protocols

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:
•    Trusted third-party service providers (e.g., payment gateways, Google Workspace)
•    Legal authorities if required by law
•    Our internal team for operational purposes

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:
•    Secure servers and encrypted communication
•    Restricted access to personal data
•    Regular security updates and backups

7. Your Rights

Under POPIA, you have the right to:
•    Access your personal information
•    Request correction or deletion
•    Withdraw consent for data processing
•    Lodge a complaint with the Information Regulator